Terms Condition
Conditions of Use
Thank you for visiting SSS HAIR. We want your shopping experience to be enjoyable and positive. By accessing our website, you expressly consent and agree to the following terms and conditions. So please take a moment to review the Conditions of Use listed below.
Pricing
We reserve the right to change any prices at which we offer our products or services and to correct any pricing errors on our website. While we fully honour all of our commitments, SSS HAIR shall have no liability for any such changes and/or errors, and we are not bound to fulfil orders at outdated or erroneous prices.
Entering into the Agreement
By clicking "Place Order", the Buyer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
The Buyer submits an offer to purchase the Products by placing an Order through the Website.
The Seller will acknowledge receipt of the Order electronically. This acknowledgement confirms only that the Order has been received and does not constitute acceptance of the Order.
All Orders are subject to acceptance by the Seller.
The Seller accepts an Order by sending the Buyer a dispatch confirmation email confirming that the Products have been dispatched ("Order Confirmation"). A binding agreement is formed only when the Seller issues the Order Confirmation.
Order Errors and Cancellation
The Seller takes reasonable care to ensure that Product descriptions, pricing, promotional offers, images, product codes, bundle configurations and availability displayed on the Website are accurate.
However, genuine human, technical or system errors may occasionally occur.
If the Seller identifies a material error before the Order has been accepted, including (but not limited to):
- incorrect pricing;
- incorrect Product descriptions;
- incorrect Product codes or SKUs;
- incorrect bundle configurations;
- incorrect promotional offers;
- incorrect availability;
- website or system errors;
The Seller may decline or cancel the affected Order.
If an Order is cancelled before acceptance, the Buyer will be notified promptly and receive a full refund of all monies paid using the original payment method.
Where reasonably practicable, the Seller may offer the Buyer the opportunity to purchase the Product at the correct price; the Seller is under no obligation to do so.
Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
Shipping
Orders are processed Monday to Friday (except public holidays) and delivered Monday to Friday (except public holidays).
SSS HAIR ships all orders from Sydney via Australia Post, CouriersPlease or Aramex. This extensive delivery network is supported by one of Australia's largest transport fleets. Delivery lead times will vary by location. Delivery to areas further from Sydney and to rural addresses will result in longer lead times.
*Same-day dispatch is available for express orders placed before 12 pm on weekdays. Regular orders will be dispatched at the earliest possible time. You will receive tracking details via email once your items are on their way.
During busy periods, the couriers and we may experience delays. We appreciate your patience.
Customers are responsible for ensuring the delivery address entered at checkout is accurate and complete. Shipping labels are generated directly from the address provided during checkout.
If a parcel is returned to us because the delivery address provided is incorrect, incomplete, or cannot be successfully delivered by the carrier, the original shipping charge is non-refundable. If the customer wishes to have the order re-dispatched, a re-shipping fee will apply. Alternatively, we will refund the purchase price of the products once they have been returned to us, less the original shipping charge.
Faulty Goods
If you think there is a fault with an item you received, please get in touch with us immediately for a replacement or refund. If the item is faulty, the cost of returning it to us will be at your expense, 30 days after delivery. If you have received a product not working satisfactorily on first use, please get in touch with us.
Returns
Unopened Products
Changed your mind? That's fine. We will happily accept returns of UNUSED and UNOPENED products, provided that we receive your return request within 7 days of the PURCHASE date. Please note that we do not refund the extra postage fees of $10, $5 or $4 (if paid) with the return and that any free/gift with purchase products must also be returned. To return a product, please follow the simple steps below:
1. Contact us to let us know you would like to arrange a product return. We'll advise the best address for you to send the products to.
2. Pack and seal the item/s in their original shipping package and return them to us.
3. Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (less the extra postage if it was paid) to be refunded to the purchaser's credit card, PayPal or bank account. Please allow up to 14 days from receiving the returned goods for the refund to be processed.
Damaged or Faulty Products
We take care to pack your items carefully so that they won't get damaged in transit. If, for any reason, they arrive damaged, please let us know within 7 days of receiving them in the mail. We'll arrange for the products to be returned at our cost (a prepaid label will be emailed to the buyer), and a replacement will be sent to you. Most products are covered under a 12 or 24-month warranty, which covers manufacturing faults. If you need to have an electrical item repaired whilst it is under warranty, SSS HAIR will cover the shipping charges to and from the manufacturer. The cost of returning the item to us so that we can do this will be at your expense. In some cases, you will need to deal directly with the importer, in which case will provide you with all necessary contact details.
Please contact us to let us know you would like to arrange a product return so we can advise you.
Opened Products
If you have purchased a part without our advice and it does not fit, you can return the item for an exchange. If the packaging has been opened, we charge a 20% restocking fee as the product will no longer be able to be sold as new. Please check with us before placing an order if unsure about the compatibility.
Incorrect Address
If we are provided with an incorrect or incomplete address, causing the order to be sent back to us, a postage fee of $10 will be incurred for sending the order out a second time once the correct address is confirmed. This will be provided as a PayPal invoice and must be paid before we resend the order.
Your Account and Registration
When you register, you are responsible for your password and account access, and for all actions that occur under your account and password. Any impersonations (i.e. false e-mail addresses or authority) will constitute a breach of these Conditions of Use.
Website License and Admission
A limited license granted by SSS HAIR allows for restricted access to our website for personal use. Therefore, without our explicit written consent, modifications or downloading of content from our website are forbidden. Page caching is accepted. This restricted license does not include any collection or use of product descriptions, listings, or prices; any derivative use of our store, magazines or other content; any commercial use or resale of our store, magazine or other content. Restricted, non-exclusive and rescindable rights to create a link to our homepage are granted as long as the link does not portray SSS HAIR or any of our products in a derogatory, false or objectionable manner. You may not use our logo or product pictures as links without written consent. Any unauthorised use of our website nullifies the permission or limited license granted by us.
Transfer of Risk and Title
Once we deliver your purchase to the shipping company, the risk of loss and title of your purchase (responsibility) transfers to the shipping company.
Email, Comments and Other Communication
This section pertains to any information you share with us beyond the secure order process and your purchase information. We love and encourage feedback, suggestions, comments and the sending of messages among our visitors and their friends as long as you guarantee that any feedback, suggestions, comments or other communication you submit is accurate, owned or controlled by you…and that it doesn’t conflict with these Conditions of Use. You also guarantee that you indemnify SSS HAIR and its partners from all claims resulting from the use by SSS HAIR of content or communications you’ve provided (i.e. reviews). Unless we explicitly express otherwise, when you submit content of any kind, you grant an irrevocable, non-exclusive, perpetual and royalty-free right to modify, adapt, distribute, translate, reproduce and publish that content throughout the world via any type of media.
Content
We hope to quickly correct any textual, graphical or factual errors in our website content. No matter what the error is—from a misspelled word, missing or incorrectly matched photograph, please Contact Us, and we will fix it ASAP. We are 100% committed to you and the accuracy of our website; however, we do not guarantee that the product descriptions on our website or other content are current, reliable, complete or accurate. If a product you buy from us is not as described or as you expected, your only course of action is a full refund within 14 days of purchase, provided you return the product in its complete and unused condition.
Stock
Whilst we always try to stock ample levels of all items, we do sometimes run out of stock of some products. In this case, you will be emailed about the expected delay. The general delay is only 3-5 days.
Further Questions
If you have any further questions about these Conditions of Use, please Contact Us. We are always happy to hear from you.