Shipping & Delivery
We ship orders from our Sydney warehouse across Australia and to New Zealand. Delivery times depend on your location, the shipping method selected and the courier capacity. Rural and remote addresses may take longer.
Quick delivery information
- Orders are processed Monday to Friday, excluding public holidays.
- Orders are generally delivered Monday to Friday.
- Tracking details are emailed after dispatch. Please allow 24–48 hours for the tracking email to arrive.
- Most parcels require a signature unless you request a safe drop or authority to leave.
- We ship with Australia Post, CouriersPlease and Aramex.
Click & Collect, Surry Hills
Click & Collect is available from our Surry Hills location. Please wait for our collection email before visiting. Order preparation may take 24–72 hours, and we’ll contact you if an item is unavailable.
| Day | Collection hours |
|---|---|
| Monday | Closed |
| Tuesday | 11:00 am–4:00 pm |
| Wednesday | 11:00 am–7:00 pm |
| Thursday | 11:00 am–4:00 pm |
| Friday | 11:00 am–4:00 pm |
| Saturday | 11:00 am–4:00 pm |
| Sunday | Closed |
Delivery options and rates
Delivery rates below are shown in Australian dollars. Delivery areas further from Sydney and rural addresses may have longer lead times.
Orders of $200 or less
| Shipping method | Cost | Details |
|---|---|---|
| Click & Collect, Surry Hills | $0.00 | See collection hours above. We’ll email collection instructions when your order is ready. Preparation may take 24–72 hours. |
| Standard Post | $9.95 | Tracking included. Normally delivered in 2–7 business days. |
| Australia Post Registered | $12.95 | Tracking included and signature required on delivery. |
| Express Post, up to 500 g | From $14.95 | Tracking included. Normally delivered in 1–2 business days. For same-day dispatch, order before 12:00 pm Monday to Friday. |
| Express Post, 500 g–1 kg | From $15.95 | Tracking included. Normally delivered in 1–2 business days. For same-day dispatch, order before 12:00 pm Monday to Friday. |
| Express Post, 1–3 kg | From $16.95 | Tracking included. Normally delivered in 1–2 business days. For same-day dispatch, order before 12:00 pm Monday to Friday. |
| Express Post, 3–5 kg | From $17.95 | Tracking included. Normally delivered in 1–2 business days. For same-day dispatch, order before 12:00 pm Monday to Friday. |
| Tonight Delivery, metro Sydney only | $14.95 | Monday to Friday, 6:00 pm–10:00 pm. Orders placed after the 1:30 pm cut-off are sent the next business day. |
| 4 Hour Delivery, metro Sydney only | $65.00 | Tuesday to Friday for orders placed before 12:00 pm. Orders placed after the cut-off are dispatched at 10:00 am the next business day. |
Orders over $200
| Shipping method | Cost | Details |
|---|---|---|
| Click & Collect, Surry Hills | $0.00 | See collection hours above. We’ll email collection instructions when your order is ready. Preparation may take 24–72 hours. |
| Standard Post | $0.00 | Tracking included. Normally delivered in 2–7 business days. |
| Australia Post Registered | $2.95 | Tracking included and signature required on delivery. |
| Express Post, up to 500 g | From $4.95 | Tracking included. Normally delivered in 1–2 business days. For same-day dispatch, order before 1:00 pm Monday to Friday. |
| Express Post, 500 g–1 kg | From $5.95 | Tracking included. Normally delivered in 1–2 business days. For same-day dispatch, order before 1:00 pm Monday to Friday. |
| Express Post, 1–3 kg | From $6.95 | Tracking included. Normally delivered in 1–2 business days. For same-day dispatch, order before 1:00 pm Monday to Friday. |
| Express Post, 3–5 kg | From $7.95 | Tracking included. Normally delivered in 1–2 business days. For same-day dispatch, order before 1:00 pm Monday to Friday. |
| Tonight Delivery, metro Sydney only | $14.95 | Monday to Friday, 6:00 pm–10:00 pm. Orders placed after the 1:30 pm cut-off are sent the next business day. |
| 4 Hour Delivery, metro Sydney only | $65.00 | Tuesday to Friday for orders placed before 12:00 pm. Orders placed after the cut-off are dispatched at 10:00 am the next business day. |
Important delivery notes
During busy periods, dispatch and delivery may take longer than usual. If your order is delayed, we’ll contact you with an update.
All parcels require a signature unless you request a safe drop or authority to leave. You can leave a note at checkout, contact us before dispatch, or contact the courier once your order is in transit. Safe-drop requests may not be accepted for orders over $300 or bulk shipments.
If you request a safe drop, SSS Hair is not responsible for loss, theft or damage after the courier confirms delivery. By requesting a safe drop, you accept responsibility for the parcel once it is marked as delivered.
Shipping prices may vary based on the order’s weight and delivery distance from NSW. Items containing prohibited, explosive, flammable or otherwise dangerous substances are not eligible for express shipping.
If a parcel is returned due to an incorrect address or a failure to collect, shipping and return fees may be deducted from your refund. See our Terms and Conditions for full details.
Order cancellations and address changes
Need to cancel your order?
Contact us as soon as possible. We may be able to cancel your order within one business hour of it being placed, during business hours, Monday to Friday, 10:00 am–5:00 pm. We cannot guarantee cancellation before dispatch.
Need to change your shipping address?
Contact us at info@ssshair.com.au as soon as possible. We can make address changes within 1 business hour of the order being placed, Monday to Friday, 10:00 am–5:00 pm. After that, contact the courier using the provided tracking details.
If an order is delivered to the wrong address and returned to us, a $10 postage fee applies before we resend it to the confirmed address.
Tracking information
Tracking information is sent by Australia Post, CouriersPlease or Aramex after dispatch. It may take 24–48 hours to arrive. Please check your inbox and junk or spam folder before contacting us.
Return to sender
A parcel may be returned to us because of an incorrect or incomplete address, a missed collection, unsuccessful delivery attempts or refusal at delivery. Couriers may send email or SMS notifications with tracking updates and collection or redelivery instructions.
Once an order has been dispatched, delivery notifications, delivery attempts and collection timeframes are managed by the courier. Customers are responsible for monitoring their tracking information and following the courier’s instructions.
If an order is returned to SSS Hair, it will be cancelled and refunded only for the product cost. Original shipping costs are non-refundable. If the order qualified for free shipping, the refund will be the product total less $10 to cover the original shipping cost. A new shipping fee applies if you would like the order sent again.
To help avoid a return to sender, double-check your address, monitor your tracking link, check courier email or SMS notifications, and arrange redelivery or collection if a delivery attempt is missed.
Shipping to New Zealand
We ship to New Zealand at a flat rate starting from $15 AUD for parcels weighing less than 250 g. The table below shows rates for parcels up to 7 kg. Parcels over 7 kg may incur an additional fee before dispatch.
Duties and taxes
Orders shipped to New Zealand may be subject to New Zealand GST, customs duties, import processing charges or clearance fees. These charges are set by New Zealand Customs and are the recipient’s responsibility. Orders valued over NZD $1,000 may have additional customs requirements and charges. We recommend checking New Zealand Customs requirements before placing a high-value order.
Shipping to universities is not accepted.
Shipping rates by weight (AUD)
