WE HAS A 30 DAY RETURN POLICY
PLEASE ALLOW ADDITIONAL TIME FOR RETURNS AND REFUNDS TO BE PROCESSED DURING BUSY PERIODS.
Faulty/Damaged Item
We’re truly sorry if you've received a damaged or faulty item!
Please contact us at info@ssshair.com.au with your order number in the subject line within 7 days of delivery. In your email, provide a detailed description of the issue and include a photo or video of the item showing the damage or fault, if possible. Our customer service team will get back to you promptly.
Wrong Item Sent
We apologise if we’ve sent you the wrong item! Please take a photo of the item you received and contact us at info@ssshair.com.au with your order number in the subject line within 7 days of delivery. Our customer service team will get back to you promptly.
Change of Mind/Wrong Item Purchased
If you've changed your mind or accidentally purchased the wrong item, please contact us at info@ssshair.com.au with your order number in the subject line within 7 days of delivery. Our customer service team will respond as quickly as possible.
Return Requirements:
The item(s) MUST be in their original condition, with no visible signs of use, no damage to the product and all original packaging included. Once received and the item(s) are in their original condition, we will refund the money to you via your payment method used to purchase the item(s) within 2-5 business days after receiving the parcel.
Return Shipping:
Sending the item back will be at your own expense. Once we receive the item(s) and confirm they meet the return requirements, we will process your refund to the original payment method within 2-5 business days.
For Items Over $150
If the item you are returning was priced over $150 and you did not select paid postage (express or registered shipping) at checkout, a $10 fee will be deducted from your refund to cover initial postage and handling costs*. For example, if you’re returning a $200 curler because you no longer want it, we will refund $190.
*This fee does not apply if you are returning only one item and have purchased multiple items
For Items Under $150
Shipping fees are not refundable.
Important Note:
Please ensure the return item is packaged well to avoid damage during transit. If the packaging is received damaged or the item is no longer in a resellable condition, we may not be able to issue a full refund. In such cases, we may deduct 25% of the original item price. We will contact you immediately upon receipt of the item(s) if this applies.
REFUNDS ARE ALWAYS PROCESSED VIA THE SAME METHOD ORIGINALLY USED FOR PAYMENT.
In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match the description. If the product is found not to have a problem, you may be required to pay the transport or inspection costs. - FAIR TRADING NSW